Getting even more from your software implementation. Tracware involvement in a client’s operations often migrates upstream towards the more strategic role of Process Improvement Consultants.
The primary purpose of implementing software is business improvement. The introduction of a new application with improved functionality, slicker processes, better availability of reliable data and optimised reporting are a fundamental part of this. What begins as a software implementation invariably grows into a full-blown review of who does what and why, with a view to defining ownership and doing things more efficiently.
We understand the importance of managing this process. Our personnel have extensive experience of implementing the software, and practical hands-on commercial, technical, logistical and financial management know-how. Often acting as Process Improvement Consultants to the client’s business, we understand how MRO facilities operate, and appreciate the benefits the software is designed to bring.
Tracware pass on this know-how to our customers during the standard implementation process, however, it is not always adopted. Whilst our primary obligation is to install and implement the software through training and data set-up, process change has to be enforced by the customer. This is an aspect that is often over-looked, generally due to a lack of resource.